Customer Pickup

Once you place your order, our customer service team will reach out to you within 24-hours to confirm your order details and to verify that your order is ready for pickup. If an item is backordered or a special-order product, we will notify you of the estimated arrival date.

Bring to the store:

• A government-issued ID matching the customer name on order
• Credit Card matching the ID that was used to purchase
• Order Pickup Confirmation Email (printed or on mobile device)

Customer must pick up all items within 30 days of arrival or “In-Stock date”. In-Stock and Special Order items not picked up within said period may be subject to product release and cancellation with refund.

Order pickup is be available at our Warehouse, located at:

3525 Arden Road, Suite 100, Hayward, CA 94545.  PARK AT Dock #13/14/15. 

(Online orders must be picked up by the original customer who purchased the order)