A Return Merchandise Authorization (RMA) number is required for the initiation of all returns. To initiate a return, please contact our Customer Service team at (866) 304-4449 or email us through the Contact Us form.
All new-in box products with defects or damages due to operational or mechanical issues must be reported within 48 hours of delivery or pick up to be eligible for a straight exchange.
After 48 hours, please contact the product’s manufacturer directly. Contact information for the manufacturer may be found in the product literature. Note: Most manufacturers require at least one service call to diagnose the problem before a return is authorized.
If the unit was installed by the customer or their contractor, any operational or mechanical issues must be diagnosed by the manufacturer’s service provider to determine if a return or exchange is allowed.
Before accepting the unit, you must inspect the item for any cosmetic damage or defect. If any exist, you have the right to refuse the unit immediately. However, if you decide to take possession of the product, the item will not be eligible for a refund.
If you decide not to inspect the unit and accept it, you will assume all liability for the damage.
All “Open Box” and “Clearance” products are sold as is, and are considered Final Sale. The products full manufacturers warranty is still guaranteed to operate. Open Box/Clearance products may have cosmetic wear. No refunds or exchanges.
Special order merchandise are items not routinely stocked by Airport Home Appliance and are ordered specifically for you. Special order products are not eligible for return unless they are damaged or defective.
All Home Delivery and warehouse pickup items must be inspected at the time of customer receipt.
Fees for labor and delivery services that have already been completed, used Parts & Accessories like water filters, water lines, electric cords, gas flex lines etc.
All products that are eligible for return or exchange are subject to a pick-up fee of $29.95.
Once a product is returned, we will start processing your refund. Refunds are issued in the same form as the original purchase.
